Refund Policy

At UNFOLDED. (unfoldedfits.com) we design every garment to meet luxury standards—and we stand behind our product and your satisfaction. We offer a fast, transparent 7-day Exchange & Return program along with monetary refunds for approved returns.

Here’s what you need to know:

1. QUICK SUMMARY — WHAT’S NEW

  • You can request an Exchange or Return within 7 calendar days from the date of delivery.
  • A fixed ₹100 shipping/handling charge applies to both Exchanges and Returns.
  • Refunds are credited to your original payment method (monetary refund).
  • Start the process instantly via your account using the “Exchange/Return” option on the Orders page for the fastest resolution.
  • If the return/exchange is due to a verified brand error (wrong item shipped or a confirmed defect), the ₹100 fee will be waived and fully refunded.

2. HOW REFUNDS & FEES WORK

  • Complete Monetary Refund: For approved returns, we provide a full refund of the product price and applicable taxes to your original payment method.
  • ₹100 Handling Fee: A ₹100 return/exchange handling fee applies to every request. You have two options:
    1. Pay ₹100 upfront via the secure payment link during the Exchange/Return process (recommended for fastest handling), or
    2. Deduct ₹100 from your refund (the net refund amount will be shown clearly before processing).
  • If the return is due to a verified brand error (wrong item shipped or manufacturing defect), we will refund the full product amount and waive the ₹100 fee.

3. HOW TO INITIATE A RETURN / EXCHANGE

  1. Log into your unfoldedfits (UNFOLDED.) My Account → go to Orders → click “Exchange/Return” next to the order.
  2. Choose Return or Exchange, select the reason, and upload clear photos if required.
  3. Decide whether to pay ₹100 upfront or have it deducted from your refund (for returns).
  4. Submit the request — you’ll receive a confirmation, and our team will contact you.
    Prefer email? Send your Order Number and photos to care.unfoldedfits@gmail.com, but using the button is faster.

Important: Unauthorized returns (items sent back without prior approval) will not be accepted.

4. TIMEFRAMES & COMMUNICATION

  • We review requests promptly — expect a response from our Client Services team within 24 hours of submission.
  • Pickup is scheduled within 24–48 hours after approval (subject to area).
  • Refund Processing: Once the returned item passes our Quality Inspection, refunds are processed to your original payment method within 5–7 business days (bank/issuer timelines may vary).
  • For exchanges, dispatch timelines will be shared upon approval, and you’ll receive tracking details once shipped.

5. ELIGIBILITY — WHAT WE ACCEPT

To qualify for a return or exchange:

  • Item must be unused, unwashed, and in original saleable condition.
  • All original tags, labels, and packaging must be intact.
  • Product must pass our Quality Control inspection. Final determination rests with our team.

6. NON-RETURNABLE / NON-EXCHANGEABLE ITEMS

For safety, hygiene, and customization reasons, the following items are not eligible for return or exchange:

  • Sanitary or hygiene-sensitive items.
  • Final Sale / Archive Sale / Personalized or Customized products.
  • Gift cards, vouchers, and digital items.

7. EXCHANGES — THE DETAILS

  • Exchanges are available for the same product in a different size or color (subject to availability) or for a replacement when a defect is verified.
  • A ₹ 100 exchange fee applies — payable upfront or deducted from your refund as noted earlier. If the issue is due to our error, this fee is waived.
  • If the requested replacement is unavailable, you can choose a full monetary refund or store credit. Refunds are processed to your original payment method.

8. RETURNS — THE DETAILS

  • For approved returns, we issue a monetary refund (product price + applicable taxes) to your original payment method.
  • A ₹100 return handling fee applies and will be either collected upfront or deducted from your refund, based on your preference. If the return is due to our error, the fee is waived, and we refund the full amount.
  • Refunds are processed only after the item passes our Quality Inspection.

9. SHIPPING & LIABILITY

  • For customer-initiated returns/exchanges, the ₹100 charge covers reverse-shipping and processing.
  • Customers are responsible for the item until it reaches our warehouse when using non-approved return methods. We strongly recommend using the UNFOLDED. pickup option or an approved courier.
  • Items lost or damaged in transit back to us are the customer’s responsibility unless UNFOLDED. arranged pickup or the error is on our part.

10. GIFTS & THIRD-PARTY PURCHASES

  • Gifted items are eligible for exchange or refund under this policy. The recipient should follow the Exchange/Return process and provide proof of purchase if requested.

11. QUALITY INSPECTION & DISPUTES

  • All returns and exchanges undergo a Quality Control inspection. Our team has the final authority to approve or deny returns based on eligibility criteria.
  • If you disagree with the inspection outcome, email care.unfoldedfits@gmail.com with additional details and photos. Our team will review and respond promptly.

12. GOVERNING LAW & JURISDICTION

  • This policy is governed by the laws of India. Any disputes will fall under the exclusive jurisdiction of courts in Delhi, India.

13. CONTACT & SUPPORT Need assistance? We’re here for you.
📧 Email: care.unfoldedfits@gmail.com — include your Order Number and photos (if applicable).

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